Question 1

Can I call the pharmacy directly?

Accepted Answer

No. The pharmacy will only speak to the provider of record on the account. Our customer service team will provide updates throughout the process. Please get in touch with us with any questions at sales@myactivevitality.com (mailto:sales@myactivevitality.com)or call us at (866) 422-2848.

Question 2

What are the recommended dosages?

Accepted Answer

Dosages are patient-dependent and will be discussed with the provider during your consultation. These dosages may be adjusted as you progress with your plan.

Question 3

Do I need to complete labs before starting on a program?

Accepted Answer

Blood work is required for specific prescriptions. We offer testing for $150, and it can be scheduled during your consultation, or you may use your insurance for the lab work only. We can also accept recent lab results if they are dated within the last 6 months. If any required tests are missing, we’ll provide the necessary paperwork to complete them.

Question 4

When will I receive my medications?

Accepted Answer

Medications ship in about 8 to 10 business days from the date you order them. Tracking numbers will be provided, and you can register on FedEx.com to receive tracking information and manage your deliveries.

Question 5

What other medications do you offer?

Accepted Answer

To meet all of your needs, we offer many treatments and bundled packages that are not listed on our website. We do our best to update our medication lists regularly, and if you are interested in a particular solution that you do not see on our website, please contact sales@myactivevitality.com or call us at (866) 422-2848.

Question 6

Can I call the pharmacy directly?

Accepted Answer

No. The pharmacy will only speak to the provider of record on the account. Our customer service team will provide updates throughout the process. Please get in touch with us with any questions at sales@myactivevitality.com or call us at (866) 422-2848.

Question 7

What are the recommended dosages?

Accepted Answer

Dosages are patient-dependent and will be discussed with the provider during your consultation. These dosages may be adjusted as you progress with your plan.

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